Amyx is seeking a ServiceNow Engineer to join our DOD program remotely. ServiceNow and Telephone Call Center Support Engineer will perform daily configuration, maintenance, and support of the ServiceNow platform and telephone call center application and telephone lines, ensuring system performance and security. Key duties include managing user access, developing workflows (business rules, UI policies, client scripts), performing platform upgrades, troubleshooting, and creating reports. 

• Provide Administrative functions to ensure ServiceNow performs all functions
• Maintain Automatic Call Center application and telephone lines.
• Provide virtual training via Microsoft (MS) TEAMS or other approved communications applications for Government-designated personnel related to the SDDC E2E SMC Customer Self-Service website and ServiceNow workflows
• Provide an Integrated Call Management System (ICMS) implementing rules and parameters governing the routing of inbound telephone calls.
• Migrate to the enterprise agency ICMS is anticipated to start in FY26 with completion in FY27.

Technology used:

• ServiceNow ITOM,
• Integrated Call Management System (ICMS) 
  

• 3 Years Experience
• BS/BA Degree in Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology or Software Engineering.
  
• Must posses one of the following certifications, satisfying the DOD 8140 guidelines
  • SecurityX / CASP+
  • CCNP Securit
  • CCSP
  • FITSP-O
  • GFACT
• Must be a Certified ServiceNow System Admin (CSA)
• Must possess IT-II security clearance or have a current National Agency Check with Local Agency

Benefits include:

• Medical, Dental, and Vision Plans (PPO & HSA options available)
• Flexible Spending Accounts (Health Care & Dependent Care FSA)
• Health Savings Account (HSA)
• 401(k) with matching contributions
• Roth
• Qualified Transportation Expense with matching contributions
• Short Term Disability
• Long Term Disability
• Life and Accidental Death & Dismemberment
• Basic & Voluntary Life Insurance
• Wellness Program
• PTO
• 11 Holidays
• Professional Development Reimbursement

Please contact talent@amyx.com with any questions!

Amyx is proud to be an Equal Opportunity Employer.  All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. Amyx is a VEVRAA federal contractor and we request priority referral of veterans.

Physical Demands

Employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. Most positions require ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Regular and predictable attendance is essential.